Privacy Policy

Who we are

Dilween ("we", "us", "our") makes plant-derived cleaning products. This Privacy Policy explains what personal information we collect through this website, how we use it, and the choices you have. By using dilween.com you agree to the practices described here.

Information we collect

• Contact details you give us — such as your name, email address and message — when you use our contact form or email us directly.
• Your email address when you subscribe to our newsletter.
• Basic technical data your browser sends automatically, such as device type, approximate location and pages visited, used only in aggregate.

How we use your information

• To reply to your enquiries and provide the information or support you ask for.
• To send you product news and updates, but only if you have subscribed — and you can unsubscribe at any time.
• To understand how our site is used so we can improve it.
• To meet our legal and regulatory obligations.

Cookies

Our site uses only the cookies needed to function and, where enabled, privacy-friendly analytics to count visits. We do not use advertising or cross-site tracking cookies. You can block or delete cookies in your browser settings at any time.

Sharing your information

We do not sell your personal information. We share it only with trusted service providers who help us operate the site and send our newsletter, and only as far as they need it — or where the law requires us to.

Retention and security

We keep your information only for as long as we need it for the purposes above, then delete or anonymise it. We use appropriate technical and organisational measures to protect it, though no method of transmission over the internet is ever completely secure.

Your rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, and to withdraw consent at any time. To exercise any of these rights, contact us using the email below.

Changes and contact

We may update this policy from time to time; the date above shows when it last changed.

If you have any questions about this policy or how we handle your data, please get in touch using the email below.