Privacy Policy

1. Who We Are

Dilween Industrial And Manufacturing ("Dilween", "we", "us") operates the website dilween.com. We make plant-powered cleaning products. Our contact email is [email protected].

2. What Data We Collect

We collect only the minimum data necessary to operate our website and respond to your enquiries:

• Contact form submissions: your name, email address, and message content when you contact us voluntarily.
• Usage analytics: anonymised page views, referring URLs, and device/browser type. We do not use cookies for advertising.
• Cookie consent preference: stored locally in your browser to remember whether you accepted or declined non-essential cookies.

3. How We Use Your Data

We use the data we collect to:

• Respond to questions and support requests you submit via our contact form.
• Understand how visitors use our website so we can improve it.
• Comply with any legal obligations that apply to us.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Cookies

Our website uses two categories of cookies:

• Strictly necessary: Required for the site to function. These include the cookie consent preference stored in your browser. No consent is needed for these.
• Analytics (optional): Anonymised usage data to help us improve the site. These are only set if you click "Accept" on our cookie banner.

You can withdraw consent at any time by clearing your browser's local storage or using the "Decline" option on the cookie banner.

5. Data Retention

Contact form data is retained only as long as needed to respond to your enquiry, and no longer than 12 months. Anonymised analytics data may be retained for up to 24 months.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct or delete your data.
• Object to or restrict our processing of your data.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

7. Security

We use HTTPS encryption for all data transmitted to and from our website. We do not store payment card data — all transactions are handled by our payment processor.

8. Third-Party Services

Our website may use the following third-party services, each governed by their own privacy policies:

• Google Fonts: fonts loaded from Google's servers. Google may log the request.
• Cloudflare: CDN and security layer. Cloudflare processes traffic to protect the site from attacks.

9. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page will change when we do. Continued use of our website after an update constitutes acceptance of the revised policy.

11. Contact

Questions about this privacy policy? Email us at [email protected].